Canadabalances.ca Returns, Exchanges & Refunds Policy
This Shipping Policy explains how Canadabalances.ca processes and ships orders.
1. Shipping areas
We currently ship to Canada and USA. Some products may have shipping restrictions based on destination, manufacturer requirements, dangerous goods rules, size, weight, or service limitations.
2. Order processing
Orders are typically processed after payment authorization and order review. Processing times vary depending on:
- stock availability;
- manufacturer lead times;
- order size;
- freight requirements;
- verification of billing, shipping, or account details.
Business days exclude weekends and statutory holidays.
3. Shipping charges
Shipping charges are not included in product prices unless specifically stated. Shipping costs are calculated based on product type, order size, destination, carrier rates, packaging, insurance, and any special handling requirements.
4. Delivery timelines
Estimated delivery dates are provided for convenience only and are not guaranteed unless expressly confirmed in writing.
We are not responsible for carrier delays, customs delays, weather events, supply chain interruptions, labour disruptions, remote-delivery constraints, or other factors outside our reasonable control.
5. Partial shipments
To avoid unnecessary delays, we may ship available items separately and complete the balance of the order when remaining items become available, unless otherwise agreed.
6. Freight, oversized, and special packaging
Certain products may require:
- palletized freight shipment;
- liftgate service;
- appointment delivery;
- inside delivery;
- special protective packaging;
- export or hazardous materials documentation.
Additional charges may apply in such cases.
7. Address accuracy
Customers are responsible for providing complete and accurate shipping information. Additional charges caused by incorrect addresses, refused deliveries, missed appointments, storage fees, or rerouting may be charged to the customer where permitted.
8. Inspection on delivery
Please inspect your shipment promptly upon receipt.
If your order arrives visibly damaged, incomplete, or incorrect:
- note the issue on the carrier receipt where possible;
- retain the packaging and contents;
- take photographs if applicable;
- contact us as soon as possible, preferably within [2–5 business days] of delivery.
Prompt notice helps us investigate and assist with carrier or supplier claims.
9. Risk, loss, and claims
Once a shipment has been handed to the carrier, transit is performed by an independent third party. If a shipment is lost or damaged in transit, we will make commercially reasonable efforts to assist you in opening or managing the claim process, replacement review, or other appropriate resolution.
10. Delayed or unavailable items
If an item becomes unavailable or significantly delayed after your order is placed, we may contact you to discuss alternatives, revised lead times, partial shipment, substitution where appropriate, or cancellation of the affected item.
11. Pickups
If local pickup is offered, pickup terms, identity verification, timelines, and storage limits will be communicated separately.
12. Questions
For shipping questions, please contact us.
