Canadabalances.ca Returns, Exchanges & Refunds Policy
Canada Balances is owned and operated by Geneq Inc.
Returns
Please inspect your shipment promptly upon receipt.
If your order arrives visibly damaged, incomplete, or incorrect:
- note the issue on the carrier receipt where possible;
- retain the packaging and contents;
- take photographs if applicable;
Prompt notice helps us investigate and assist with carrier or supplier claims.
Return Window
Return requests must be submitted within 7 days of receipt. No returns are accepted without prior authorization. Contact us with order details before returning any item.
Refunds
Refunds are processed within 3 days after inspection and approval.
Condition of Items
Products must be unused, complete, and in original packaging.
Non-Returnable Items
- Custom-configured or application-specific testing equipment
- Calibrated or installed systems
- Opened consumables
- Clearance or final-sale items
Restocking Fees
May apply depending on supplier conditions.
Supplier-Based Returns
Many products require manufacturer-issued return authorization (RMA) before acceptance.
Cross-Border Returns
For products shipped from Canada or international suppliers, additional shipping or brokerage considerations may apply.
Risk, loss, and claims
Once a shipment has been handed to the carrier, transit is performed by an independent third party. If a shipment is lost or damaged in transit, we will make commercially reasonable efforts to assist you in opening or managing the claim process, replacement review, or other appropriate resolution.
Delayed or unavailable items
If an item becomes unavailable or significantly delayed after your order is placed, we may contact you to discuss alternatives, revised lead times, partial shipment, substitution where appropriate, or cancellation of the affected item.
