Privacy and Cookie Policy

Confidentiality
Canadabalances.ca agrees to preserve all information sent to it by its clients and to which it has access during a communication or the execution of a mandate or an order, completely confidential and to refrain from disclosing or communicating to third parties in any way. Only employees who are required to be aware of and utilize this private information will receive it.

Error in price or product description
Errors in product description or pricing can be fixed at any time. We strive to provide you with the finest deals. Errors in pricing could happen. Although we will make every effort to uphold the listed rates and make the necessary corrections, we retain the right to cancel your order in certain circumstances.

Invoice
A copy of your invoice can be sent to you by email (upon request) or by mail.

Order Status

You will receive an email confirmation with a tracking number as soon as the order is completed.

By accessing the "my account" section at the top of the Canadabalances.ca website, member buyers can verify the status of their order.

Please add our email address to your contact list, address book, or authorized correspondents to make sure you receive the order confirmation message and subsequent correspondence.

Manufacturer’s Warranty
If there is a standard manufacturer's warranty in place at the time of purchase, Canadabalances.ca will offer it to its clients. Regarding any product, part, or component that is not produced or serviced by Canadabalances.ca, Canadabalances.ca gives no additional warranties, either explicit or implicit. If an inspection reveals that the products are flawed, Canadabalances.ca will grant the buyer the benefits of the manufacturer's warranty. The equipment's performance is only covered by the manufacturer's published specifications.

Terms and Conditions of Sale
Only online orders are subject to the prices listed on our website. Orders placed by phone, email, fax, or in-store are not eligible for them. Prices are subject to change at any time and are FOB at our warehouse address. Taxes and shipping fees are not included in the prices.

Online Payment
We accept most major credit cards: VISA – MASTERCARD, and PAYPAL. Please get in touch with us for any other payment method.

Return of goods
The deadline for returning a product is 30 days from the date of receipt of your order. No merchandise may be returned for credit or exchange without the prior written consent of Canadabalances.ca. Only merchandise in its original container and/or packaging may be returned and will be subject to inspection. The purchaser is responsible for paying return shipping charges.

Depending on the manufacturer's return policy, returns of items that were not listed as in stock at the time of purchase may be subject to a restocking fee or, in rare circumstances, may not be accepted at all, in addition to shipping or other fees. Clearance item sales are final.

Shipping errors, missing or damaged items must be brought to our attention immediately (damaged products must be accompanied by a signed bill of lading indicating the damage).

If there are delivery errors, we will promptly ship a replacement order with the proper item or items. However, you will be billed for both orders if the original or wrong item or items are not returned to us within two weeks. The item or items will be credited to you after they are returned.

Returned items will be inspected to determine if they are damaged or have been abused. A restocking fee or other charges may be assessed or items may be refused before any credit is issued.

Transaction Security
Our site is monitored, secured by a firewall, SiteLock bot protection software, and 2048-bit SSL encryption.

Sales Tax on Online Orders
We charge sales tax based on the Canadian province where the order is shipped.

Price Variation Between Website and Order Desk
Prices and special offers on our website are available exclusively for orders placed online. We offer our best prices on our website, detailed product information, and easy and secure checkout to provide the best for our customers. With that said, our sales team is available to chat live or via email. We will be happy to take your calls to provide you with any support you may need.